FAQs

Once your order comes through, we ship within 48 hours, unless there is a backorder. In that case, we will notify you immediately.

You can expect your pet supplements to arrive within 2-5 business days.

If you receive damaged product, please email us at support@theoriginalcrockpetdiet.com with a photo of the damaged product(s), and we will send out a replacement immediately.

In cases where we have shipped you an incorrect product, we may issue a call tag to have the item picked up. Or you may refuse the package upon delivery, and it will be sent back to us. We will reship your order at our expense.

For our complete shipping and return policy, click here

We do not offer refunds on our digital products. All sales are final.

If for any reason you are not thoroughly satisfied with your supplement purchase, you can return the product(s) in all the original packaging within the first 30 days of the date of purchase for a full 100% refund. Click here for more information on our return and refund policy.

Simply click the login tab at the top of the site, and request a new password. To do this, fill in your email address and click Lost My Password. This will prompt you to create a new password, and you’ll be able to access your account from there.

When you login to your account area, click the address tab to the left, and you will be able to update your information.

Login information and instructions were sent in your welcome email. If you did not receive this email, please check your spam folder. If it’s not there, please contactsupport@theoriginalcrockpetdiet.com, and we will send you another email.

Please go here to set up your account: https://drruthroberts.clickfunnels.com/membership-area8930728/77b64e50abb
If you’ve already set up your account, but forgotten your password, click this link.

https://drruthroberts.clickfunnels.com/membership-accessgh99vewx

If you’ve tried the above and you still cannot access your membership site, please email us at support@theoriginalcrockpetdiet.com.

Login information and instructions were sent in your welcome email. If you did not receive this email, please check your spam folder. If it’s not there, please contact support@theoriginalcrockpetdiet.com, and we will send you another email.

Please go here to set up your account: https://member.drruthroberts.com/dr-ruth-membership-area/f51ed47d799>
If you’ve already set up your account, but forgotten your password, click this link.
https://member.drruthroberts.com/dr-ruth-membership-access

If you’ve tried the above and you still cannot access your membership site, please email us at support@theoriginalcrockpetdiet.com.

Login information and instructions were sent in your welcome email. If you did not receive this email, please check your spam folder. If it’s not there, please contact support@theoriginalcrockpetdiet.com, and we will send you another email.

Please go here to set up your account: https://drruthroberts.clickfunnels.com/membership-area-gh/58516a50c84
If you’ve already set up your account, but forgotten your password, click this link. https://drruthroberts.clickfunnels.com/membership-access-gh

If you’ve tried the above and you still cannot access your membership site, please email us at support@theoriginalcrockpetdiet.com.

No. At this time Dr. Ruth is unable to perform consultations. She can answer some questions in our private Facebook community. To join the community, you must have purchased The Original CrockPet Diet, The Kidney Health or Gut Health Program.

No. At this time Dr. Ruth is unable to perform consultations. She can answer some questions in our private Facebook community. To join the community, you must have purchased The Original CrockPet Diet, The Kidney Health or Gut Health Program.

The Original CrockPET Diet™ takes advantage of using home-cooked meals made with all-natural meats and vegetables, which provide your pet with optimal nutrition for a healthy life. The combination of quality ingredients and a slow, low-heat cooking process, preserves the nutritional value and moisture content of what your cat or dog eats. This method also serves to break down the cell walls of the meat and veggies, which is tremendously helpful in aiding in digestion and absorption of nutrition.

On top of this diet’s nutritional value, another benefit is that The Original CrockPET Diet™ can be modified for your pet’s specific needs or conditions and used as food therapy. Diseases such as kidney disease, cancer, diabetes, allergies, arthritis, and many others have been successfully treated by Dr. Ruth Roberts using this diet as food therapy.

If your pet has a special diet need due to illness or disease, let us know with a message in the private CrockPET Cooks Facebook community. Our team will gladly get you recommended recipes for your pet.

Finally, home cooking provides peace of mind that YOU have control of the quality and handling of your pets’ food. With monthly, often deadly, pet food recalls, commercial pet foods are risky to feed your pet. Stick to carefully vet-approved, hand-picked ingredients in The Original CrockPET Diet™, and you’ll never have to worry about your pet eating dangerous or contaminated food again.

If you are a CrockPET member, you can post your question on the private CrockPET Cooks Facebook community, and we will send you our recommendations.